Refund policy

Refund & Return Policy

At FullBay, customer satisfaction is our priority.

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.

We do not accept returns for:

• Personalized or custom-made products
• Gift cards
• Final sale or clearance items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the product and packaging.

Once your return is approved and received, your refund will be processed to the original payment method. Processing times may vary depending on your financial institution.